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Website Design

Connect Design

WEBSITE DEVELOPMENT | GRAPHIC DESIGN

Website Design. Graphic Design. Branding.

We don’t just build websites, we create works of art.

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Web Design – General Terms and Conditions

When you register to have a website designed by Connect Design, you are agreeing to these Terms and Conditions as outlined on this page. You should read this agreement carefully as it will form a legally binding contract between us and you.

 

This policy represents your web design agreement with Connect Design, in addition to all emails exchanged between us and yourselves. Please retain your emails for future reference in the unlikely event of any dispute. 

From time to time, we may have to revise the policies on our web design terms and conditions. Any changes or updates to these policies are normally minor and do not affect the overall agreement between both parties. However, please always make sure you do check back on this page regularly for updates.

Web Design Agreement – Introduction

This policy is presented by Connect Design (PTY) Ltd

When you register to have a website designed by Connect Design, you are agreeing to these Terms and Conditions as outlined on this page. You should read this agreement carefully as it will form a legally binding contract between us and you. Your acceptance of this agreement and contract begins when you confirm your instructions to proceed with the web design project (or related services) as shown in emails or letters between us and yourselves, or when payment (be it a deposit or full payment) for our contracted services, has been made by yourselves.

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you may not understand. We do want what’s best for the safety of both parties, now and in the future. In short, you (the Client) will be asking us (Connect Design), hereinafter referred to as the Company, to design and build a website for you. This will have been discussed via email, written or verbal communications, for a estimated price also laid out without those emails, or clearly explained at the time of your enquiry and acceptances.

 
Moving your website to another web designer, or moving away from us:
If you decide to switch your website and/or domain name over to another business to deal with your website, then the following applies:
1. There are no refunds for any un-used hosting services remaining on your current hosting package;
2. All monies due for any website work maintenance undertaken up to and including the time you make a decision to leave us, needs to be paid up before any domain(s), website files are transferred to you. Only website files associated with your website will be transferred – any work up files, design notes or any other materials that do not make the website work as “it is” in its current format do not need to be transferred;
3. Any associated charges for transferring domain name(s) as dictated to us by Nominet or our own hosting server providers, will need to be paid in advance to enable any transfers being completed. As a rough guide the costs associated with transfer of domain name(s) is R150 per domain name that needs to be transferred over;
4. We accept no liability whatsover if the website will not function correctly on another server;
5. Transfers will normally take 3 to 5 working days, but can take up to 21 days to complete in exceptional circumstances.
 

What do both parties agree to?

As our customer, you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out in the proposal that you will have been sent. We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any personal information that you give us.

Confidentiality:

The Client and Connect Design may disclose confidential information between themselves regarding any work under this agreement, in order to facilitate and complete the web design project. Such information will be identified during the course of any email, written or verbal communication between both parties, and shall be safely retained and not disclosed to any other third parties by either the Company or the Client.

Payment Schedules:

The payment schedules will be outlined in a separate proposal (again sent by email to the Client). We are confident that you understand that any invoices sent to you should be paid promptly, and our terms of payment are due on the presentation of each invoice you will receive. Late or delayed payments may incur a Late Fee Charge, and may also compromise the time limits on designing the website. If you are hosting the site on another server (that is not hosting with Connect Design), then payment must be made in full before any files will be released or uploaded to your servers. This is non-negotiable.

Design:

We will create a design for the look-and-feel, layout and functionality of your web site. This contract includes one main design plus the opportunity for you to make up to two rounds of revisions. If you’re not happy with the design at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily or hourly rate set out in our original proposal. The site will be designed to work primarily across the following browsers (in order) of Firefox, Microsoft® Internet Explorer, Google Chrome and Safari. However, we cannot guarantee complete compatibility across every major browser as these are constantly being updated by their respective vendors, and other browsers such as AOL. Sites are normally tested however in all the 4 main browsers, and usually will work with no complications. We do test all the markup and CSS in these browsers using the latest versions. We cannot guarantee compatibility in old or redundant browser software.

Content Management Systems:

If you are requesting a CMS (otherwise known as a Content Management System – popular choices are WordPress, Joomla, Zen Cart for e-commerce), then you will require a database and the relevant hosting facilities in order to use this. Any associated or additional fees, such as installation, setup or themes that may be chargeable, will be owed by you, and billable by us.

Text Content:

Usually we will offer suggestions to text content within the site. This will have been included within our proposal should you receive one. However, we are not responsible for writing or inputting any text copy unless this has been specified to you, but we will be happy to help, and in addition to our proposal costs, can assist in helping you with the text content at an agreed hourly rate during the design process.

Photographs and Images:

Any images or photographs that you may supply us with must be in a digital format, usually no smaller than 1024×768 pixels, with a suitable resolution that will allow them to be resized and used on a webpage display. Any images that we can obtain, or design, may have been included in the proposal price. However, if you will need more images that cannot be obtained through us, then we can suggest vendors of stock photography, and we do use stock photography suppliers, where we can obtain images on your behalf at reasonable prices. Any time that we may spend in addition to what we have already set out in our proposal may be chargeable at an agreed rate beforehand with you. You have agreed that any images that may be provided by yourself are either royalty free, or that you have obtained the necessary permissions to use those images on a website. Please do not ask us to use images that you know are copyrighted as we will not do this.

Changes and Revisions:

We know from experience that sometimes customers do not really know what kind of website they actually may want. Often it is through a question and answer form that we have sent to you, and then subsequent emails, written or verbal communication, that we have then offered up a particular design or idea to our clients. We do not wish to limit your options, or the opportunities to change your mind. In actual fact, there are times when we have been working with clients, when we ourselves have suggested a change to a particular theme, design or modification of their site. The estimate that you will have been provided in your proposal will have been based on the information that we have been given by you at that time. However, if you do wish to change your mind, add extra pages, new functionality, different images, or even a new layout, then that won’t be a problem. You will however have to pay us for the work that we have completed up to that point, and then you will switch over to an agreed hourly rate on the revisions and changes thereafter. During this time we may ask that the requests and changes are sent in writing, just so that we can keep track of the changes to avoid confusion later on. With any changes and revisions, these are normally carried out quite promptly, but we do have to state that major changes, even minor revisions, or additions can take up to 21 days.

Technical Support:

You may already have web site hosting in place, but if not, we do provide hosting solutions for any customers who wish to use them. If you are hosting the website elsewhere, we cannot guarantee that the site may be fully compatible with all hosting providers, especially any contact forms, Content Management Systems, database driven websites, etc. If the website is to be hosted elsewhere, then you must have already paid the full amount that we have agreed with you, and we may charge you a setup / installation fee for us to setup the site on another server of your choosing. We do not offer any technical support for any other web site hosting company that you may choose (if you elect not to host the design with us). However, if you do require some help, then please do ask, and we will be happy to give you an estimate as to hosting the site with us.

Legal Bits:

We cannot guarantee that the functions contained within any web page (or part of your website design), will always be error free, and therefore we will not be liable in any way whatsoever to you for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

The Copyright:

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows:
1. You will own the text files, images, graphics and any visual elements, or sound bytes, that you may have sent to us to use in connection with this web design project (unless someone else owns them).
2. We maintain copies of all the files used in connection with your web design project and if you require a disc copy of all the files used in connection with your project (this may not include all the source files), then we will ask you to pay a small fee to cover the disc creation, package and handling of such a copy to yourselves. Copies of the website files are maintained by us for a reasonable time (usually at least one year), and if you are hosting with us, then files are maintained both locally and on servers.
3. We own the copyright (or any specific vendors that may have supplied some files in connection with your web design project own the copyright) to the markup, CSS files, other code that may have been used by us for you, or certain images that we may have supplied to or for you. These files have only been licenced to you in connection with this web design project, and will be licenced solely to the domain name on which the website files reside.

At the bottom of the website page(s) after payment has been completed, usually it will say Copyright and the name of your business or company. We do however reserve the right as the Designer to put a link showing that the site has been designed by us, or is hosted by us, and this link will be usually small, unobtrusive and will open a new window, thereby not hindering or distracting from your own website.

As the design company we also reserve the right (because it is good to tell or show other people what we may have done), to display and link to your completed project as part of our portfolio, and to write about the project on other web sites, in magazine or ezine articles, books, written or digital publications of any design and source.

Moving your website away from us

We don’t like to think of a client leaving us, but if a client should wish to maybe move their website away from us (clients who use our own web hosting), then we will be happy to assist with this transfer happening. However, we do need to make you aware of the following:
1. Any outstanding payment(s) due to us will need to be cleared first. If you have not paid for any services relating to the website, and/or domain name, web hosting, then you will need to make sure these payments are made before any transfer would be undertaken.
2. There may be some charges applied to us by Hostking, Axxess, or by our web servers to allow the transfer of domain name(s) associated with your account. We will inform you about such charges, and any payment(s) that may be due for these changes, will need to be made up front before the transfer completes.
3. Providing all of your account charges are up to date, we will then assist you with a transfer to another web host, or web design company. They will need to contact us directly, so we can make sure the transfer completes without any unnecessary disruptions.
4. ONLY your website files and associated files that make the website work on internet will be transferred. Any work-up files, ORIGINAL images created by ourselves, help files or other non-essential file, program or software/script will not be transferred to your new provider.
5. If your website employs the use of a database then only the database content will be transferred. It will be up to your new supplier to provide the necessary database systems to import the data to.

IMPORTANT: We cannot guarantee or accept any liability whatsoever for downtime associated with the transfer process, nor can we guarantee that your existing website “as it is” will work flawlessly on another web hosting server. You will need to make sure with your new provider that they will be able to ensure that your website files are compatible with their own specific hosting system.

Changes to the web design agreement

Connect Design reserve the right to add, delete, or modify any provision of these ‘Web Design Terms and Agreement’ at any time without notice.
Failure to receive notification of a change does not make those changes invalid.

 

Web Design – Deposits and Payments

This policy represents your web hosting agreement with Connect Design, in addition to all emails exchanged between us and yourselves. Please retain your emails for future reference in the unlikely event of any dispute. This policy is subject to change, so please check regularly for updates. This policy is in addition to our

From time to time, we (or our provisioning servers) may have to revise, change or update parts of the web hosting terms and conditions. Some parts of the web hosting terms and conditions are governed by our server provisions and therefore legally binding upon us, as well as our web hosting clients.

Paying for web design related services and projects

Connect Design’s outline on this page our Terms of Payment for web design services. Web design services are classed as:
1. Initial Concepts – designs or mock-ups of a potential website;
2. Agreed services of website development, and/or continued updates to any part of the website;
3. Any graphics or logos specifically created by us for you the client;
4. Time spent by us on the website adding, editing or deleting text on behalf of the client.

Deposits

Most clients will be required to make some form of deposit payment after we have agreed with yourself a plan of action to build and develop a website for you. This payment is also referred to as an “initial payment”, and it forms our contract between ourselves and you the customer. It is your way of telling us that you are committed to having a web site designed, and it is also part of our agreement that we will honour your request for a website.

Balancing Payments

During our consultation with you, we will have informed you of an approximate amount the website (at the time of the initial agreement) will probably cost you. During the continuing process of building and developing the website, you will be required to make payment(s) on account, otherwise also referred to as “balancing payments”.

Updates and further charges

With any website, there will always be the chance that clients would like further updates and/or changes made. These are usually agreed verbally or through email communications. When these updates and/or changes are made, then there may be additional costs, which will be billed separately to yourself. These payments due need to be made on time, otherwise arrears may accrue on your account.

Late payments

Nobody likes to be kept waiting for payment. You would not expect to take your car to a garage, have work done and then pay for it a few months later! So we usually ask all clients to make payments promptly, when requested to do so. This helps keep everything in balance. If payments are not made on time, or within an agreed time limit, then the following conditions will apply:
1. Invoice(s) are sent out usually in arrears of work being undertaken by ourselves for the client. As each invoice raised, it will show an “Issue Date”. We would expect to have cleared payment within 7 days of the invoice being sent out to you. If payment is not made within 7 days then condition 2 applies.
2. We will remind you that a payment is due for the invoice raised. Normally clients would then pay the amount outstanding at this point, and keep their account with us in order. However, if payment is not then received by us then condition 3 applies.
3. Further reminders are sent requesting payment be brought up to date (reminders may be sent by email, post or in telephone conversations with the client) and the client is extended a grace period of up to 30 days from the “Issue Date” of the invoice in which to make their payment. After the 30 day period has expired, then accounts or invoices that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (3.5%) or R600 per month of the total amount due. In the meanwhile, any further updates and/or changes to the website will be declined until payment is made in full, and the account is brought up to date.

Additionally, if an account does fall into arrears, and payment is then made late, it may mean that future updates and changes to your website would be charged for in “advance” by us.

Non-payment of web design charges

We don’t like to consider that a client will NOT pay us for their web design costs, but if this happens, then we need to look at ways of being able to recover the costs involved to ourselves. If payment is not made for any part of the web design costs outstanding to us, then we may have to take one, or any of the following actions to recover the debt owed to us.
1. We will reserve the right to decline carrying out any further work on the web design project if there are invoice payments (or part payments) outstanding;
2. We will reserve the right to remove the website associated with the non-payment from the internet, and replace it with a standard holding page, until such time the payment is made in full. If payment is not made in full, then the client will have no rights whatsoever to the website files and/or projects associated with the debt concerned. Whilst the domain name will always remain the property of the legal owner, the associated website for which the non-payment may refer to, will be deemed to have been “not paid up”, and therefore the client will have no entitlement to the website files;
3. We may have to issue a “Letter Before Action” outlining that we plan to issue proceedings against you in  court without further notice. This may increase your liability for costs, above and beyond your outstanding payment(s) due to us;
4. We may be at liberty to make further administrative charges within reason to cover any costs incurred by ourselves.

Changes to the web design payments policy

Connect Design and their server providers reserves the right to add, delete, or modify any provision of these ‘Web Design Payment Terms’ at any time without notice.
Failure to receive notification of a change does not make those changes invalid.

Our Offices

C12 Willem Kruger
R557 Randvaal Road
Meyerton
1873

Contact Details

Tel: +27 81 262 2812
Whatsapp: 076 895 3895
E-mail: info@connectdesign.co.za
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